How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.


I forgot my password.

Click the Log In button at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.


How do I return my product?

Please contact us for details.


I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 24 hours of receiving the product.


What is your return policy?



When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may Log In at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.




Do you ship to my country?

During checkout we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.


What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.


When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered  Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

32 thoughts on “Refund Policy

  1. vinniegibbs94 says:

    Hello, I just placed a order to 1167 kildeer court, but I put the address in as 1167 kilder court with only one e in the deer, so for the error it’s 1167 kildeer court

  2. Jochen says:


    I am very interested in the TerraTATRA / RTA of Envii and since I have never ordered with you, I would have a few questions, which they hope to answer me.
    I live in Germany and do not know now whether you also deliver there (freeshipping?)

    1. Can you also pay with PayPal?

    2. What does an insured shipping cost?

    3. How long would the delivery time take until I hold it in my hands?

    4. From where would the self-winding evaporator be shipped?

    Sorry, but my English is not so good and had to use the Google translator for it.
    I hope you answer me all the questions. Thanks now already times for it.

    Vape on

  3. Robert Brooks says:

    My name is Robert brooks and I have been waiting on my Black steam rabbit sqounk for a very long time. Even posting for it online sooooo many times with no response!! I have receipt and no box or any consideration. I just want someone to either help me receive my box or a refund. This is ridiculous!
    Robert Jacob Brooks
    I will be contacting you a.s.a.p. For either sqounk box or 200$ plus dollars.
    Thank you

    • Brett Weiss says:

      The Steam Rabbit mod is a pre order item, meaning we gave people a chance to buy before we received them. The wait time was about 4-5 weeks and we are currently still waiting for them to make it to us from France. As soon as they arrive we will ship them out to the people that have pre ordered. You will receive a tracking number as soon as it ships out. Hope that answered your question.

  4. nfriend90 says:

    I have an order shipped to my address and I need it deleted if possible iv emailed twice about it. I do plan on using this website in the future but I’m over seas and do not need this order. Order #33950 was placed on February 17, 2018 I need this refunded and cancelled as soon as possible. Please and thank you .

    • Brett Weiss says:

      Sorry for the late response, we where out due to the Holiday. We have received you emails and your order has refunded, please give it a few days to see the money back in your account. Thank you.

  5. damiensnrclarke says:

    hi Brett Im in Australia and im having trouble trying to order Bandit Tabacco vape I need to get at least 2 bottles to start with its says you have 2 in stock but I cant order

  6. Charlotte Gunter says:

    My order numbers are 36560, and 36641. These orders i need canceled ASAP please, something came up and i need the money really bad, please

  7. alsmith2688 says:

    I ordered 2- 5ml and 1- 10ml bottle and all 3 came as 5ml bottles what can i do to get the order corrected

  8. John says:

    Hi, I have a pending charge on my credit card for 77.94 for order #49559. I was just wondering when I would get confirmation the order went through and has been shipped?

    • Brett Weiss says:

      Hi John I’m sorry that order shows your credit card was declined because of an AVS mismatch. The charge can show up as pending but that is depending on your bank but it will drop off, so the order wouldn’t be processed. Thank You

  9. jose.espinoza1305 says:

    Hello, I was wondering if I could change where my items are being shipped to? I’m currently stationed in Georgia so I wont be at my billing address until December. TIA

  10. Mojo Vapor says:

    Hi the product you are speaking of it the Keel Squonk mod, these mods are considered Mechanical Squonk Mods which have a direct contact. Other squonk box mods that use this “wireless” connection include; the Rabbit squonk, Vandy Vape Pulse Bf mod, Wraps squonk mod, along with many others. Hope this answers your concern.

  11. cruz.armando1 says:

    I have paid for my order and it’s been days waiting for it to ship. It says my item is on “back order” and that it’ll be shipped as soon as the site gets the shipment. I’d like a refund for my product because the item said it was in stock when I purchased it. If Since my item has yet to ship or isn’t even in stock then I deserve my money back.

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