How much is my shipping?

Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices.


I forgot my password.

Click the Log In button at the top right hand side of our site. Under the login box you’ll see a link that says “Forgot your password? Click here”. That link will send an email to you with your password.


How do I return my product?

Please contact us for details.


I received the wrong product.

If you feel that you have received the wrong product, please contact customer service within 24 hours of receiving the product.


What is your return policy?



When will my order ship?

Please see each individual item page for more information on the availability of each item. Also, after placing your order, you may Log In at the top right hand side of our site to track the status of your order. You will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment.




Do you ship to my country?

During checkout we’ll ask for your shipping address details including country. If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country at this time.


What are my payment choices?

During the checkout process you may choose any of our current payment options and continue to place your order. Please note that we will not ship your order until we receive payment from you.


When will my order ship and what are my shipping charges?

Shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered  Shipping Method choices and their prices. We will ship your order shortly after we receive payment from you.

9 thoughts on “Refund Policy

  1. vinniegibbs94 says:

    Hello, I just placed a order to 1167 kildeer court, but I put the address in as 1167 kilder court with only one e in the deer, so for the error it’s 1167 kildeer court

  2. Jochen says:


    I am very interested in the TerraTATRA / RTA of Envii and since I have never ordered with you, I would have a few questions, which they hope to answer me.
    I live in Germany and do not know now whether you also deliver there (freeshipping?)

    1. Can you also pay with PayPal?

    2. What does an insured shipping cost?

    3. How long would the delivery time take until I hold it in my hands?

    4. From where would the self-winding evaporator be shipped?

    Sorry, but my English is not so good and had to use the Google translator for it.
    I hope you answer me all the questions. Thanks now already times for it.

    Vape on

  3. Robert Brooks says:

    My name is Robert brooks and I have been waiting on my Black steam rabbit sqounk for a very long time. Even posting for it online sooooo many times with no response!! I have receipt and no box or any consideration. I just want someone to either help me receive my box or a refund. This is ridiculous!
    Robert Jacob Brooks
    I will be contacting you a.s.a.p. For either sqounk box or 200$ plus dollars.
    Thank you

    • Brett Weiss says:

      The Steam Rabbit mod is a pre order item, meaning we gave people a chance to buy before we received them. The wait time was about 4-5 weeks and we are currently still waiting for them to make it to us from France. As soon as they arrive we will ship them out to the people that have pre ordered. You will receive a tracking number as soon as it ships out. Hope that answered your question.

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