What is the difference between first class and priority shipping?
With priority shipping it is normally 1, 2, or 3 business days based on where your package is being sent. The first class and free shipping is normally about 3 days. Keep in mind that once a package leaves our office we have no control over shipping time.
Can I change my shipping address?
We will be happy to change the shipping address for you order! Please email our Customer Service team with your order number and the updated address ASAP, as we are only able to make changes to your order if it has not yet entered the packing process.
My order shipped but I need to change the address.
So sorry for the issue! You should still be able to update your address on the USPS website! If your package returns to us due to an incorrect address, it will be cancelled and refunded; you will be notified if this happens.
Can I modify my order after I placed it?
No, unfortunately we cannot modify orders once they have been placed. All sales are final. So sorry for any inconvenience!
Can I cancel my order after I placed it?
Unfortunately, no. Once an order is placed, we are unable to cancel or modify the order. All sales are final. So sorry for any inconvenience!
I received the wrong product.
We’re so sorry for the mix up with your order! Please email our Customer Service team with your order number, a picture of the incorrect items you received, and a picture of the packing slip. Please note that all order issues must be reported within 14 days of delivery. We will get back to you asap!
I am missing an item.
Oh no! Please email our Customer Service team within 14 days of delivery with your order number and what is missing. Please make sure to include a photo of the items you did receive and a picture of your packing slip. We will get back to you asap!
I received a broken product.
Oh no! Your package must have had an extra bumpy ride! Please email our Customer Service within 14 days of delivery with your order number, the name of the broken product, and a photo of the damaged items. We will get back to you asap!
When will my order ship?
Our products usually – key word usually – ship within 1-3 BUSINESS days (business days do NOT include weekends or holidays, keep in mind weeks with a Holiday may be on the longer side)! Once your order has shipped, you should get a email.
How to I track my order?
Once your order ships, you will receive a tracking number via email that you can use to follow your package.
What do I do with my tracking number?
Once you have received your tracking number, simple copy and paste the number into any search engine or on the USPS website!
My package says delivered but I have not received it.
Sometimes USPS tracking information can be incorrect, and packages are marked as delivered before they actually arrive – oops! Your package will most likely be delivered within a few days, but it’s great to check with your neighbors and/or post office for more information in the meantime!
Why is my order saying processing?
No need to worry, processing just means your order is waiting to be packed and has not been shipped yet. Once your order ships, it will be marked as Completed.
Can my order be redirected to a different address?
Once your order ships, we are unable to make any changes to the shipping address. You should still be able to update your address on the USPS website, though! If your package returns to us due to an incorrect address, we will notify you.
My order shipped, when should I get it?
All of the packages are sent via the US Postal Service, so delivery times vary. Orders typically arrive in 3-5 business days once they have shipped (business days do not include weekends or holidays). Keep in mind sometimes USPS is faster or slower, and we cannot control the shipped times.
What if my package was marked as undeliverable?
Oh no! If your package is determined to be undeliverable by USPS, it will be returned to our office. Once we physically receive your package and confirm that it was undeliverable, we will notified you and confirm your shipping information to get your package resent.
Can I have my order sent to a PO Box?
Yes! We do deliver to PO boxes.
Do we ship to APO addresses?
Yes! Please follow these guidelines or your package might not make it!
- Write out the service member’s full name in the name field. Be sure to include their Unit as well on Address Line 1.
- The city field will need to be one of the following abbreviations set forth by the Military:
- APO: Army Post Office
- FPO: Fleet Post Office
- DPO: Diplomatic Post Office
- The Region field for your order needs to be assigned a “state code,” which is categorized by the following abbreviations:
- AA: Armed Forces Central and South Americas (Armed Forces Americas)
- AP: Armed Forces Pacific
- AE: Armed Forces Europe (including-Canada, Middle East, and Africa)
- Set the country as the United States, as these addresses are considered part of the U.S.
Unfortunately, we are unable to offer refunds, returns, or exchanges. All sales are final. Mojo Vapor reserves the right to refuse any returns at any time.